Terms and Conditions

Last updated: 23/07/2026

These Terms and Conditions apply to the website, quotations, products and services supplied by THE TRUSTEE FOR TUESLEY FAMILY TRUST ABN 21 502 780 036, trading as RB Marine Covers (“RB Marine Covers”, “we”, “us” or “our”).

By using our website, accepting a quotation, paying a deposit, instructing us to begin work or otherwise purchasing products or services from us, you agree to these Terms and Conditions.

1. Our services

RB Marine Covers provides custom marine products and services, including:

• boat covers;
• canopies, biminis and awnings;
• marine clears and enclosures;
• marine upholstery;
• shade products;
• repairs and alterations;
• patterning, fabrication and installation; and
• other custom marine canvas and upholstery work.

Because much of our work is custom-made, the finished product may vary slightly from photographs, samples, sketches, digital designs or previous work.

2. Quotations

Unless stated otherwise, quotations:

• remain valid for 30 days from the quotation date;
• are based on the information, photographs, measurements and access conditions available at the time;
• may be revised if the scope, materials, vessel condition, measurements, access requirements or customer instructions change;
• do not include work that is not expressly described in the quotation; and
• may be subject to product and material availability.

A quotation is not a confirmed booking until it has been accepted and any required deposit has been received.

We may withdraw or correct a quotation before acceptance if it contains an error, omission or incorrect assumption.

3. Prices and GST

Unless expressly stated otherwise, all prices are in Australian dollars and include GST where GST applies.

Additional charges may apply for:

• variations or additional work;
• unexpected repairs or preparation;
• removal of existing products or fittings;
• cleaning or preparation required before work can begin;
• marina, travel, parking, freight, lifting, hardstand or access fees;
• return visits caused by unavailable access;
• urgent or after-hours work;
• changes requested after manufacturing has begun; and
• conditions that could not reasonably have been identified when the quotation was prepared.

We will obtain approval before performing material additional work where reasonably practicable. Urgent work necessary to prevent damage, address a safety issue or complete an authorised installation may be charged where it was reasonably required.

4. Deposits

A deposit may be required before materials are ordered, work is scheduled or manufacturing begins.

Unless otherwise stated in the quotation:

• the deposit is 25% of the quoted price;
• the deposit will be applied toward the final invoice; and
• work will not begin until cleared funds are received.

Where products are custom-made or materials have been specially ordered, the deposit may be retained to cover reasonable costs already incurred if the customer cancels the work.

Nothing in this section limits any rights the customer may have under the Australian Consumer Law.

5. Payment

Unless otherwise stated in writing:

• progress payments must be made when requested;
• the balance is payable when the work is completed and before delivery, collection or release of the vessel or product;
• payment must be made without deduction or set-off, except where permitted by law; and
• ownership of goods does not pass to the customer until all amounts owing have been paid in full.

We may suspend work, postpone installation or withhold delivery where an invoice or progress payment is overdue.

Overdue amounts may incur interest at 12% per annum, calculated daily, plus reasonable debt recovery costs to the extent permitted by law.

6. Scheduling and completion dates

Any commencement or completion date is an estimate unless we expressly agree in writing that it is fixed.

Timeframes may be affected by:

• weather and wind conditions;
• vessel availability or location;
• marina access and operating requirements;
• material or hardware availability;
• supplier or freight delays;
• changes to the scope of work;
• unforeseen vessel conditions;
• illness or staff availability;
• delays by other contractors; or
• circumstances beyond our reasonable control.

We will make reasonable efforts to complete work within the estimated timeframe but are not responsible for reasonable delays outside our control.

7. Customer responsibilities

The customer must:

• provide accurate contact, vessel, measurement and job information;
• tell us about relevant defects, leaks, structural issues, electrical systems, alarms, sensors and hidden fittings;
• provide safe and reasonable access to the vessel and work area;
• obtain any necessary marina, property-owner or third-party permission;
• ensure the vessel is safely secured and accessible at the agreed time;
• remove valuables and personal items from affected work areas;
• advise us of any hazardous materials or unsafe conditions;
• ensure existing attachment points and supporting structures are suitable; and
• inspect and maintain the completed product as instructed.

The customer warrants that they own the vessel or property, or have authority from the owner to authorise the work.

8. Measurements, patterns and customer-supplied information

Our custom products may be manufactured using measurements, templates, patterns, scans, drawings, photographs or information provided by the customer or another contractor.

Where we have not independently measured or patterned the vessel, the customer is responsible for the accuracy and suitability of information supplied to us.

We are not responsible for fitting problems caused by:

• incorrect customer-supplied measurements;
• inaccurate templates or digital files;
• changes made to the vessel after measurements were taken;
• movement or alteration of attachment points;
• undisclosed modifications; or
• incorrect information provided by the customer or a third party.

Any work required to correct these issues may be treated as a variation and charged separately.

9. Custom-made products

Marine covers, upholstery, clears and related products are commonly made specifically for an individual vessel.

Once materials have been ordered, cut or manufactured:

• changes may not be possible;
• approved changes may incur additional costs;
• cancellation may result in reasonable costs being deducted from any refund; and
• products generally cannot be resold or used for another vessel.

Variations in grain, texture, colour, shade, surface appearance and batch consistency may occur in marine fabrics, vinyls, foams, clears, mesh and natural materials.

Minor variations that do not materially affect the product’s functionality are not defects.

10. Design and appearance

The customer is responsible for approving material selections, colours, layout, stitching, design features and other aesthetic choices before production.

Samples, photographs, digital renderings and colour displays are indicative only. Actual colours may appear different due to lighting, screen settings, material batches, texture and surrounding surfaces.

Where exact alignment is affected by vessel shape, existing structures or practical manufacturing requirements, we may make reasonable adjustments to achieve a functional and professionally finished result.

Design Approval

Where the Customer approves measurements, drawings, patterns, colours, materials, hardware, layouts or design details before manufacture, the Business is entitled to rely on that approval. Changes requested after approval may constitute a variation and incur additional charges.

Manufacturing Tolerances

Due to the nature of marine fabrics, vessel movement, manufacturing methods and environmental conditions, reasonable tolerances in dimensions, seam locations, panel alignment and fit are inherent in custom marine products and do not constitute defects where the product is fit for its intended purpose.

11. Existing vessels, fittings and materials

Marine work may involve existing materials, fittings and structures that have deteriorated due to age, ultraviolet exposure, salt, corrosion, water ingress, movement or previous installation methods.

We are not responsible for pre-existing defects or failures, including:

• brittle or weakened fabric, vinyl, foam or clears;
• corroded fasteners or fittings;
• damaged timber, fibreglass or supporting structures;
• concealed water damage;
• inadequate attachment points;
• previous workmanship;
• mould, contamination or staining;
• electrical faults; or
• deterioration that becomes apparent during removal or installation.

Where additional work is required to address a pre-existing condition, we may provide a variation or recommend that another suitably qualified contractor perform the work.

During removal of existing covers, clears or fittings, aged press studs, screws, rivets, trims, fibreglass, gelcoat, upholstery or surrounding materials may become damaged due to age, corrosion or deterioration. The Business will take reasonable care but is not responsible for damage resulting from pre-existing deterioration.

12. Clear vinyl products

Clear vinyl and flexible window materials require appropriate care.

The customer acknowledges that clear products may:

• develop minor visual distortion;
• expand and contract with temperature;
• temporarily wrinkle when rolled or stored;
• be damaged by abrasive cleaning, chemicals or incorrect storage;
• shrink, harden, cloud or discolour through age and ultraviolet exposure; and
• require careful fitting and tensioning.

Clear sections should not be folded unless specifically designed for folding. Appropriate cleaners and soft cloths must be used.

Damage caused by improper rolling, folding, cleaning, storage, handling or maintenance is not a manufacturing defect.

13. Waterproofing and water management

Unless expressly stated in writing, marine covers and enclosures are intended to provide weather protection but are not guaranteed to be completely waterproof in every condition.

Water may enter around:

• seams and stitching;
• zippers and openings;
• attachment points;
• joins between sections;
• existing structures;
• ventilation openings; or
• areas affected by wind-driven rain, vessel movement or pooling water.

Products must be correctly fitted, tensioned and maintained. The customer must prevent water pooling and promptly address loose fittings or damaged support systems.

14. Breathability, ventilation and mould

Covers and enclosures may reduce airflow. Heat, humidity, condensation and retained moisture can contribute to mould, mildew, corrosion, staining and deterioration.

The customer is responsible for:

• maintaining suitable ventilation;
• ensuring the vessel is reasonably dry before covering;
• checking covered areas regularly;
• cleaning and drying the product as required; and
• using ventilation poles or support systems where supplied.

We are not responsible for mould, condensation or moisture-related damage unless caused by our failure to comply with a consumer guarantee or another obligation that cannot lawfully be excluded.

15. Upholstery and foam

New upholstery may feel firmer than older upholstery and may soften through normal use.

Minor variations may occur in foam profile, seam location, tension, grain direction and cushion fit due to vessel shape, material characteristics and existing structures.

We do not guarantee that new upholstery will correct defects in the underlying frame, base, drainage or supporting structure unless that work is included in the quotation.

16. Installation and vessel access

The customer authorises us and our workers or contractors to board, access and work on the vessel as reasonably required.

The customer must ensure that the vessel is safely located and that any marina or site requirements have been satisfied.

We may postpone or stop work if:

• access is unsafe;
• weather conditions are unsuitable;
• the vessel is not available;
• the work area is obstructed;
• hazardous conditions exist; or
• another contractor’s work prevents us from proceeding.

Additional attendance or travel caused by these circumstances may be charged.

17. Third-party products and contractors

We may use materials, hardware or components manufactured by third parties.

Manufacturer warranties may apply in addition to rights under the Australian Consumer Law. Where appropriate, we may assist the customer in making a manufacturer warranty claim.

Where a marina or third party lifts, launches, transports or stores a vessel using its own personnel and equipment, that party is solely responsible for those operations. RB Marine Covers is not responsible for damage caused by those operations except to the extent that RB Marine Covers caused or contributed to the damage.

18. Inspection and notification of concerns

The customer should inspect the completed work as soon as reasonably practicable and notify us promptly of any concern.

Notification should include:

• the customer’s name;
• vessel name and location;
• invoice or quotation number;
• photographs of the issue; and
• a description of when and how the problem occurred.

Prompt notification allows us to inspect the product and reduce the possibility of further damage.

A failure to notify us immediately does not remove any rights that cannot lawfully be excluded, but the customer should take reasonable steps to prevent avoidable further loss.

19. Warranty and Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies:

• goods must meet the applicable consumer guarantees;
• services must be provided with due care and skill;
• services must be fit for any disclosed purpose where the customer reasonably relied on our skill or judgment; and
• services must be supplied within a reasonable time where no fixed time has been agreed.

The remedy available will depend on the circumstances and whether the failure is major or minor.

Any voluntary or manufacturer warranty is additional to, and does not replace, rights under the Australian Consumer Law.

20. Matters not covered as defects

Subject to the Australian Consumer Law, the following are not ordinarily considered defects in our workmanship:

• ordinary wear and tear;
• accidental damage;
• storm, impact or wind damage;
• misuse, neglect or overloading;
• damage caused by incorrect fitting or removal;
• failure to use supplied support poles or tensioning systems;
• unauthorised alterations or repairs;
• damage caused by animals, pests or sharp objects;
• chemical, fuel, sunscreen, dye or cleaning-product damage;
• mould, mildew or condensation caused by inadequate ventilation;
• deterioration caused by prolonged ultraviolet, salt or weather exposure;
• failure of existing fittings or vessel structures;
• changes to the vessel after installation;
• normal material shrinkage, stretching, fading or ageing (may be covered by material warranty); and
• failure to follow care and maintenance instructions.

21. Repairs and alterations

Repairs may extend the useful life of an existing product but cannot restore aged material to new condition.

When repairing older fabric, vinyl, clears, thread, foam or fittings:

• nearby material may remain weak;
• stitching may create stress in deteriorated material;
• colour matching may not be exact;
• other areas may fail after the repair; and
• a complete replacement may be more appropriate.

We will take reasonable care but cannot guarantee the remaining life of existing materials that were not supplied as part of the repair.

22. Cancellation by the customer

A customer who wishes to cancel must notify us in writing.

Subject to the Australian Consumer Law, the customer may be required to pay reasonable costs incurred before cancellation, including:

• site visits and design work;
• measurements and patterning;
• labour already performed;
• specially ordered materials and hardware;
• freight and supplier cancellation charges; and
• administrative costs reasonably connected with the cancelled work.

Any remaining amount will be refunded after these reasonable costs have been calculated.

23. Cancellation or suspension by us

We may suspend or cancel work where:

• an amount is overdue;
• the customer fails to provide instructions or access;
• the requested work is unsafe or unlawful;
• the customer materially changes the scope and no revised agreement is reached;
• a required material is unavailable;
• the customer engages in threatening, abusive or unsafe behaviour; or
• circumstances outside our reasonable control make performance impracticable.

Where we cancel for reasons not caused by the customer, we will refund amounts paid for work not performed, less any amount properly payable for completed work or products already supplied.

24. Uncollected goods

The customer must collect goods or make the vessel available for installation when notified that the work is ready.

If goods remain uncollected, we may charge reasonable storage and handling costs after giving reasonable notice.

Any disposal or sale of uncollected goods will only occur in accordance with applicable law.

The customer remains responsible for outstanding amounts and reasonable storage costs to the extent permitted by law.

25. Ownership of patterns and designs

Unless otherwise agreed in writing:

• our manufacturing methods, drawings, patterns, templates and digital files remain our intellectual property;
• the customer purchases the completed physical product, not our underlying manufacturing files or methods;
• we may retain patterns and job information for repairs, replacement or future work; and
• retention of a pattern is not guaranteed.

The customer must not reproduce or commercially use our proprietary designs, patterns or files without written permission.

26. Photographs and marketing

We may photograph completed work for quality-control and record-keeping purposes.

We will not intentionally publish information that identifies the customer without permission. We may use non-identifying photographs of completed work for our portfolio, website and social media unless the customer asks us in writing not to do so before the work is completed.

27. Website information

Website content is provided for general information only.

Although we take reasonable care, we do not guarantee that website content is always complete, current or error-free. Product specifications, colours, availability and services may change without notice.

Photographs are illustrative and do not constitute a guarantee that another custom product will be identical.

Customers should obtain a written quotation before relying on website information for a purchasing decision.

28. Website use

You must not:

• use the website unlawfully;
• attempt to gain unauthorised access to the website or its systems;
• introduce malware or harmful code;
• copy or commercially exploit website content without permission;
• impersonate another person; or
• use the website in a way that interferes with its operation.

We may restrict access to the website where reasonably necessary for security, maintenance or misuse prevention.

29. Intellectual property

Unless otherwise stated, website content including text, branding, photographs, designs, graphics and logos is owned by or licensed to RB Marine Covers.

You may view and print website content for personal, non-commercial use. No other use is permitted without prior written consent.

30. Third-party websites

Our website may contain links to external websites.

Links are provided for convenience and do not mean that we endorse or control the external website. We are not responsible for third-party website content, availability, privacy practices or security.

31. Privacy

We may collect personal information required to:

• prepare quotations;
• communicate with customers;
• schedule and perform work;
• process payments;
• maintain business records;
• respond to enquiries and complaints; and
• provide relevant marketing communications where permitted.

Personal information will be handled in accordance with applicable privacy and spam laws and our Privacy Policy.

Customers may request access to or correction of their personal information by contacting us.

32. Liability

Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable, or loss caused by:

• incorrect information supplied by the customer;
• pre-existing vessel defects;
• the conduct of independent third parties;
• failure to follow care instructions;
• unauthorised changes to our work; or
• events outside our reasonable control.

Where liability may lawfully be limited, our liability will be limited to the remedy permitted by applicable law.

33. Indemnity for unauthorised instructions

A person who instructs us to work on a vessel warrants that they have authority to do so.

To the extent permitted by law, that person indemnifies us against reasonable loss arising from a claim by the vessel’s owner or another person caused by the person not having the required authority.

34. Force majeure

We are not liable for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, fire, flood, industrial action, government restrictions, transport disruption, supplier failure, power failure, epidemic or material shortages.

This section does not exclude any rights or obligations that cannot lawfully be excluded.

35. Complaints and disputes

Customers should first raise any concern directly with us so that we have a reasonable opportunity to inspect and address it.

Complaints may be sent to:

RB Marine Covers
Email: info@rbmarinecovers.com.au
Phone: 07 5529 6277
Address: 3/247 Bayview Street, Runaway Bay QLD 4216

The parties agree to attempt to resolve a dispute through good-faith discussions before commencing formal proceedings, except where urgent relief is required or this requirement would interfere with a statutory right.

Nothing in this section prevents a customer from contacting the Office of Fair Trading, the Australian Competition and Consumer Commission or another relevant regulator.

36. Changes to these terms

We may update the website version of these Terms and Conditions from time to time.

The terms applying to a particular quotation or job will generally be those provided or available when the quotation was accepted, unless the parties agree otherwise or a change is required by law.

37. Severability

If any provision is invalid or unenforceable, it will be read down to the extent necessary. If it cannot be read down, it will be severed without affecting the remaining provisions.

38. Governing law

These Terms and Conditions are governed by the laws of Queensland, Australia.

The parties submit to the courts and tribunals with jurisdiction in Queensland, subject to any applicable law that gives a customer the right to bring a claim elsewhere.

39. Contact details

The trustee for TUESLEY FAMILY TRUST trading as RB Marine Covers
ABN: 21 502 780 036
Address: 3/247 Bayview Street, Runaway Bay QLD 4216
Email: info@rbmarinecovers.com.au
Phone: 07 5529 6277
Website: rbmarinecovers.com.au